Certified Customer Service Professional

Description

This certified five-day course covers most of the subjects required by anyone interacting directly with internal or external customers. The course tackles the most appropriate behavior and communication with customers as well as tools and techniques used to analyze the level of service and improve it to ensure customer delight. In addition, the course offers participants the opportunity to prove they learned the tackled concepts by passing a test that will earn them the coveted MICERNTER Professional Certificate in addition to the regular certificate of attendance. The course is ISM endorsed for high-quality adherence.

Comments

Give Your Rating

 

Submit